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The tips shared in this description are applicable either you're receiving calls from your creditor or calling your creditor for information yourself. I wrote this description after talking to a friend of mine who is a expert debt consolidation counselor.

8) Ask (and state that you can't afford it now but you want to
ask) if they can offer you a community and how much is the total
payoff?

If they say they specifically cannot do that, see if they'll
check for you. Ask how long is the offer good for? Ask how long
it can be paid over?

9) clarify to the assembler that you are experiencing a financial
hardship right now, and you're struggling to make payments.
Explain to the assembler that they will be paid, but that you're
going straight through tough times, and you hope to get straight through it.

Thank them for the information, and clarify to them that you need
to check your financials to see what you can afford. clarify once
you are distinct of what you can afford, that you will be manufacture a
payment and by the due date. Thank them for their time and end
the call.

Now if you have person that was rude to you on the phone, you
can call back and speak with a manager, and say exactly who it
was, what they did etc.

Also, if you get person nice, you now know how to get in touch
with them, and continue with that rapport.

Tip: manufacture payments - Mail your payments to the creditor, and
make sure you leave adequate time to get to the creditor before the
due date at least one day if you can. Try to allow seven to ten
days for the mail to reach the company.

Tip: Receiving Mail - Get a manila folder, and keep it marked
with a specific creditor. Make sure it stays in a place where you
won't lose it. Whenever you receive mail from this creditor: Open
it, read it, and then put it in the folder. Look out for mail
that has the words: "Legal" "Legal Action" "Charge off" "Final
Notice" "Lawsuit" These are genuinely leading letters and you need
to make sure you hold onto them.

Here's a easy checklist for you to keep by the phone. Keep the
rest of the description for a refresher if you forget something.

Checklist:

Date

Time

Creditor calling/Representatives Name

Contact info

Hours working

Best time to contact

How many days delinquent

When is due

Date/Billing Cycle

Is the list Re-age Eligible? What is the minimum payment?

How much to drop 60 days, 90 days, 120 days etc (based on how
many days delinquency. Everything is in 30 days increments)

Can you do a settlement? How much? How long is the offer good
until?

Explain you are in a financial hardship, etc. That you will make
payments and by the due date.

Thank them for their time.

End call

I hope that these pointers have been helpful and that they help get you straight through the emotional situation of speaking with a creditor on the telephone.